Frequently asked questions

No fixed time slot — your ticket is date-specific rather than timed, so it's valid any time during opening hours on the day you choose. Just arrive within opening hours on your selected date.

Your admission is reserved and confirmed before you arrive, so you go straight in with your mobile ticket rather than queuing at the desk. There's no timed entry to coordinate — you choose the day, we handle the booking.

Full access to both the medieval keep and the Renaissance bailey — the Sture Church and Nun's Chapel, the King's and Queen's Halls, the King's State Room, the attic exhibition rooms, and the prisons and underground passages. It's one ticket covering the whole castle for the day.

We send your ticket to your email as a mobile ticket with a QR code once your booking is confirmed. There's nothing to print — show it on your phone at the entrance.

The castle is a walkable 3 km from Turku's Market Square along the Aura riverbank, or a short ride on city buses that stop nearby. It's also within easy reach of the railway station and the Silja and Viking ferry terminals.

Most visitors spend two to three hours exploring the keep, the bailey and the exhibition rooms — longer if the Sture Church, the attic exhibitions or the underground passages particularly interest you. There's no fixed schedule, so you set the pace.

Yes. The mix of towers, stairways, a real armoury and dungeon-like passages tends to capture children's imaginations, and the attic exhibitions on everyday life add context for older kids. The keep does involve narrow stone stairs, so keep younger children close.

The concession rate covers students, pensioners, unemployed visitors and conscripts. Bring valid ID or proof of status to the gate — our concession ticket is priced for these categories.

Yes — children under 7 enter free. Our child ticket covers ages 7 to 15, and the family ticket covers 1–2 adults with 2–4 children in that age range.

One family ticket covers 1–2 adults and 2–4 children aged 7–15, with full access to the whole castle — it's the most economical way for a family to visit together rather than buying separate tickets.

Partially. The Renaissance bailey and ground-floor areas are generally accessible, but the medieval keep has narrow stone stairways, uneven floors and low doorways that are not step-free. Contact the museum ahead of your visit to plan a suitable route.

Yes, personal photography is welcome throughout. Flash and tripods may be restricted in a few rooms to protect the medieval wooden statues and textiles, and signage on site will tell you where that applies.

The castle is closed on Mondays year-round, and runs reduced hours or closes around Midsummer (19–21 June) and Christmas (24–25 December). We'll flag it if a closure affects the date you've chosen.

Two adjoining rooms in the medieval keep holding a rare collection of wooden religious statues from Finland's medieval churches — among the most atmospheric and least-altered spaces in the castle, and one of the highlights of a visit.

Because admission is date-specific, please choose your travel date with care when you book. All sales are final once confirmed; the only exception is a full refund if the operator cancels your visit. See our terms for the full policy.

No. We're an independent concierge service for international visitors. We obtain a genuine admission ticket on your behalf and handle the booking in your own language. Our service fee is included in the price shown, and you can always buy directly from Turku City Museums if you prefer.

The price you see is the price you pay — we show it in your local currency where we can and charge exactly that amount, with no surprise fees at checkout. Payment is by card on a secure page.